1. Introduction
At Norva Care, we are committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our clients, healthcare partners, employees, candidates, website visitors, and stakeholders. As a healthcare management and workforce solutions organization, we recognize the importance of responsible data management and maintain the highest standards of transparency, integrity, and compliance in handling personal information.
This Cookies & Data Privacy Policy explains how Norva Care collects, uses, processes, stores, protects, and shares personal information when you interact with our website, access our services, submit applications, communicate with our team, or engage with our healthcare solutions.
By using our website and services, you acknowledge and agree to the practices described in this policy.
2. Information We Collect
Norva Care may collect different categories of information depending on how you interact with us, including:
Personal Information
This may include:
- Full name and contact details
- Email address and telephone number
- Mailing address
- Professional qualifications and employment history
- Resume/CV information
- Educational and professional credentials
- Identification and verification documents
- Recruitment and onboarding information
- Communication records with Norva Care
Professional and Workforce Information
For candidates, healthcare professionals, and workforce partners, we may collect:
- Employment history
- Licenses and certifications
- Professional registrations
- Skills and qualifications
- Availability and placement preferences
- Background screening information where applicable
Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website interaction data
- Pages visited
- Time spent on our website
- Referral sources
This information helps us improve website performance, security, and user experience.
3. How We Use Your Information
Norva Care uses collected information for legitimate business and operational purposes, including:
- Providing healthcare management and workforce solutions
- Processing employment and recruitment applications
- Communicating with clients, candidates, and partners
- Managing professional relationships
- Improving our services and digital platforms
- Conducting verification and compliance processes
- Supporting workforce placement and operational activities
- Responding to inquiries and requests
- Maintaining security and preventing unauthorized activity
- Meeting legal, regulatory, and contractual obligations
We only collect and process information that is necessary, relevant, and appropriate for the purpose for which it is obtained.
4. Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, improve functionality, analyze performance, and provide a more personalized experience.
How We Use Cookies
Norva Care may use cookies and similar technologies to:
- Ensure website functionality
- Improve website performance
- Understand visitor interactions
- Enhance user experience
- Maintain website security
- Analyze website traffic and trends
Types of Cookies We May Use
Essential Cookies
These cookies are required for basic website operations and security. Without these cookies, certain website functions may not work properly.
Performance and Analytics Cookies
These cookies help us understand how visitors use our website, allowing us to improve content, navigation, and overall performance.
Functional Cookies
These cookies allow the website to remember preferences and provide enhanced functionality.
Marketing and Communication Cookies
Where applicable, these cookies may help us understand engagement with our communications and improve relevant content.
5. Managing Cookies
You may control or disable cookies through your browser settings. Most browsers allow users to:
- View stored cookies
- Delete existing cookies
- Block future cookies
- Receive notifications before cookies are placed
Please note that disabling certain cookies may affect website functionality and user experience.
6. Data Protection and Security
Norva Care implements appropriate technical, administrative, and organizational safeguards designed to protect personal information from:
- Unauthorized access
- Loss or misuse
- Alteration
- Disclosure
- Destruction
Our security practices include access controls, confidentiality measures, secure information management procedures, and ongoing reviews of our privacy practices.
While we take reasonable steps to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Sharing of Personal Information
Norva Care does not sell, rent, or trade personal information.
We may share information only where necessary with trusted parties, including:
- Healthcare organizations and clients
- Authorized service providers
- Technology and system providers
- Professional verification partners
- Regulatory authorities where legally required
Any third parties accessing personal information are expected to maintain appropriate privacy and security standards.
8. Healthcare Data Responsibility
As a healthcare-focused organization, Norva Care recognizes the sensitivity of healthcare-related information and applies strict confidentiality principles when handling information connected to healthcare professionals, workforce partners, and service providers.
We are committed to maintaining responsible information practices aligned with applicable privacy requirements, including Canadian and United States privacy expectations where applicable.
9. Data Retention
Norva Care retains personal information only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Maintain business records
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted, anonymized, or disposed of according to established procedures.
10. Your Privacy Rights
Depending on applicable laws and your relationship with Norva Care, you may have rights regarding your personal information, including:
- Requesting access to your information
- Requesting correction of inaccurate information
- Requesting deletion where legally permitted
- Withdrawing consent where applicable
- Asking questions regarding our privacy practices
- Requesting information about how your data is processed
To exercise your privacy rights, please contact our Data Privacy Team.
11. Children’s Privacy
Norva Care services are intended for adults and professional users. We do not knowingly collect personal information from children without appropriate authorization.
12. Third-Party Websites
Our website may contain links to external websites operated by third parties. Norva Care is not responsible for the privacy practices, content, or security measures of external websites.
We encourage users to review the privacy policies of third-party websites before providing personal information.
13. Updates to This Privacy Policy
Norva Care may update this Cookies & Data Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updates will be posted on this page with a revised effective date ad MUST comply with Personal Information Protection and Electronic Documents Act (PIPEDA) & Consumer Privacy Protection Act (CPPA)
14. Contact Us
If you have questions, concerns, or requests regarding this Cookies & Data Privacy Policy or the handling of your personal information, please contact:
Norva Care Data Privacy Office
Email: dataprivacy@norvacare.com
Address:
Plazza II, 350 Rutherford Rd S
Brampton, ON L6W 4N6
Canada
Norva Care remains committed to protecting privacy, strengthening trust, and delivering responsible healthcare solutions through secure and ethical information practices.
15. Effect
Effective Date: July 2020
Company: Norva Care Incop
Privacy Contact Email: dataprivacy@norvacare.com
Address: Plazza II, 350 Rutherford Rd S, Brampton, ON L6W 4N6, Canada